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A.1. Electronics (Electronic Repair Centre) “Terms and Conditions” (Repairs Only)

These terms and conditions should be read and understood before signing.


1.0 NO FIX – NO FEE (has been dropped) WASTE DISPOSAL, GOODS NOT COLLECTED WILL BE CHARGED FOR.


1.1 NO FIX NO FEE HAS BEEN DROPPED A none refundable inspection fee is taken on small appliances £25.00. All LCD LED TV’s we take a £75.00 inspection fee, if we can repair for that, that is the end of it, we will inform you of any additional costs involved.


1.2 We have to take a £75.00 inspection fee on All plasma and LCD/LED equipment due to the cost of replacement (PCB)’s Printed Circuit Boards if still available.


2.0 CHARGES: NOTE!! Work booked in & work has not started then you collect within 2 days the £25.00 Inspection fee will not be refunded.
Repairs not covered by sub-section 1.1 may incur the following charges. These charges are all inclusive of Value Added Tax (VAT).


2.1 All labour and part costs.


2.2 An inspection fee of £25.00 or £75.00 has been taken for small/large complex repairs see 1.1


2.3 All no fault found repairs will incur a minimum handling/labour/admin fee of £25.00. Above this you will be advised of.


2.4 Cancelled repairs by the customer will incur charges of any accrued parts and labour, providing we have not accidently broken the agreement.


2.5 See section 8.1 for loan equipment charges.


2.6 ALL repairs where circumstances are beyond our control labour will be chargeable. (E.G. the equipment is obsolete & parts are NLA).


3.0 If the result of work carried out by us is such that the equipment is BER (repair costs exceeds 50% of replacement cost @ date of purchase) then the inspection fee will not be refunded if sub-section 1.1 does not apply. We will make every effort to advise you as soon as it becomes BER


4.0 NON COLLECTION OF REPAIRED EQUIPMENT/BER EQUIPMENT:


4.1 Equipment not collected 14 days thereafter will incur a storage charge of £6.00 per week for each item, or a disposal charge for BER items.


4.2 Any repaired equipment not collected after 3 months, maybe disposed of to recover our costs and we will notify you of our intention to do so.


5.0 WARRANTY:


5.1 Each repair has a 3 month (90 days) warranty parts and labour, which is given in addition to your statutory rights and it does not replace them. The warranty will run from the date of repair, not the date of collection.


5.2 Consumable items, head cleaning, tuning and customer adjustments are not covered by our 3 month warranty or manufacturers 12 months warranty.


6.0 CAMCORDERS AND EXTENDED POLICIES/COVER CONTRACTS:


6.1 See separate contract for camcorder equipment and refer to your contract/insurance policy for extended policy cover.


7.0 SOFTWARE:


7.1 We will make every effort to take reasonable care of any software installed on computer hardware providing you have backed up the same before leaving the same with us.


8.0 LOAN EQUIPMENT:


8.1 Loan equipment charges for the duration of the repair are £35.00 or £75.00 once you have been notified of the repair and do not collect your goods a charge of £25.00 per week will apply until the repaired item is collected. (We may waiver this charge under special circumstances).


8.2 Loan equipment must to be covered by your own insurance if you are not insured you must inform us forthwith.


9.0 ADDITIONAL INFORMATION:


9.1 A typical repair will take between 1 to 2 weeks. Equipment older than 3-5 years may take longer to repair for example.


9.2 Typically a basic repair will incur a charge of £25.00 to £45.00 or £54.00 or £75.00 on all large LCD CTV’s or for a more complex repair Anything over that we will try to advise you with an estimate before continuing with the repair we may set the estimate level higher when you say how much to go up to at the time of booking in, this could be up to 50% of the cost of a new replacement.


9.3 A signature in our log book will be required as proof of ownership.


9.4 All equipment whilst on our premises will be covered by our insurance removal of the same when you sign upon collection.


9.5 You will be issued with a job/invoice with every repair. When collecting repaired equipment please bring the job/invoice with you.


10.0 PAYMENT:


10.1 Payment shall be made in cash or card from the date of invoice without any deductions and the time within which you pay for the repair shall be of the essence of the contract as invoiced. We reserve the right to carry out the repair subject to immediate cash or card payment.


10.3 Please raise any queries as soon as possible, preferably within 7 working days of the repair date.


11.0 NON-PAYMENT:


We no longer offer credit in any way shape or form.


Yours Sincerely, Allan David Warnes.


Your statutory rights are not affected by any of the forgoing.

Copyright A.1. Electronics Ver (12) 01/01/2015

 

 

 
 
 
A.1. Electronics trades under the A1-Group of companies

 

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